Refund & Return Policy
Because every Feterna product is made to order just for you, we cannot accept returns or offer refunds for change-of-mind purchases. Each piece is printed, embroidered, or crafted after you order it and cannot be resold.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or is the wrong item, we will make it right. Contact us through the contact page on our website within 14 days of delivery with your order number and clear photos of the issue, and we will replace the item or refund your purchase — your choice.
Lost Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first. If the package is confirmed lost by the carrier, contact us and we will arrange a replacement or refund.
Size Exchanges
Because products are made to order, we cannot offer direct size exchanges. If you ordered the wrong size, we recommend placing a new order in the correct size. Please review our size charts carefully before purchasing — and if you are between sizes, we are happy to advise via our contact page before you buy.
Sale Items
Items purchased with a discount code are subject to the same policy above.
Refund Timing
Approved refunds are issued to the original payment method within 5–10 business days of approval.
Questions
For anything not covered here, reach us through the contact page on our website with your order number.
Last updated: October 13, 2026