Everything you need to know about ordering from Feterna. Can't find your answer? Reach out — we're happy to help.
Shipping
How long will my order take?
Every Feterna piece is made to order — printed or embroidered just for you after you place your order. Production typically takes 2–5 business days, then shipping adds 3–7 business days within the US. Total delivery time is usually 5–12 business days from order to doorstep.
During peak holiday season (November–December), please allow a few extra days. Order early for Christmas delivery!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size. We work hard to keep them fair — you'll see the exact cost before you pay, with no surprises.
Do you ship internationally?
Currently we ship within the United States. International shipping may be added in the future — check back or contact us for updates.
Can I track my order?
Yes! You'll receive a tracking number by email as soon as your order ships. If it hasn't arrived within the estimated window, contact us and we'll sort it out.
Returns & Exchanges
What's your return policy?
Because every item is made to order specifically for you, we cannot accept returns for change-of-mind purchases (wrong size ordered, changed your mind on the design, etc.). Please double-check sizing and design details before ordering.
What if my item arrives damaged or incorrect?
That's on us — and we'll make it right. If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We'll replace it or refund you, your choice.
Can I exchange for a different size?
Since items are made to order, we can't do direct size exchanges. However, if you received the wrong size due to our error, we'll replace it free of charge. If you simply ordered the wrong size, contact us — we'll see what we can do on a case-by-case basis.
Sizing & Fit
How do your apparel items fit?
Our tees, hoodies, and crewnecks follow standard US sizing. Most customers find they fit true to size. If you're between sizes or prefer a relaxed/oversized look, we recommend sizing up. Each product page includes specific sizing guidance.
What about beanies and hats?
Our beanies are one-size with a comfortable stretch fit that works for most adults. Dad hats feature an adjustable strap for a custom fit.
Print-on-Demand — How It Works
What does "made to order" mean?
Instead of mass-producing thousands of items and storing them in a warehouse, we create your product only after you order it. Your design is printed or embroidered fresh, quality-checked, and then shipped to you. It takes a few extra days, but you get a product made specifically for you — not one that's been sitting on a shelf.
Why does it take longer than Amazon?
Amazon ships from warehouses full of pre-made stock. We're the opposite: nothing exists until you order it. That personal touch means 2–5 days of production time before shipping. We think the wait is worth it — and most customers agree when they see the quality.
Is the print quality good? Will it fade?
Yes — we use professional-grade printing and embroidery. With proper care (see below), prints stay vibrant through many washes. Our embroidered pieces use real stitching, not printed imitation — built to last.
Product Care
How do I care for printed apparel?
- Machine wash cold, inside-out
- Use mild detergent — no bleach
- Tumble dry low or hang dry for best results
- Do not iron directly on the printed area
How do I care for embroidered items?
- Machine wash cold on a gentle cycle
- Air dry when possible to preserve stitching
- Do not bleach or use harsh chemicals
How do I care for mugs, candles, and home goods?
- Mugs: Dishwasher and microwave safe, though hand-washing preserves the print longer.
- Candles: Trim wick to ¼ inch before each burn. Never leave burning unattended. Keep away from drafts.
- Pillows & blankets: Machine wash cold, gentle cycle. Tumble dry low.
Contact Us
How can I reach you?
For order questions, sizing help, or anything else — contact us through the store. We aim to respond within 1–2 business days. Please include your order number (if applicable) so we can help you faster.